Transparent, compliant, trusted

JAMBOLIVE TECHNOLOGY CO.,LTD recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Laws.

Collection of Personal Data

We will collect your personal data that receive directly from you as following:

• your account registration
• telephone
• email address
• Facebook Login

Types of Data Collected

• Personal data such as name, surname, age, date of birth, nationality, identification card, passport, etc.
• Contact information such as address, telephone number, e-mail address, etc.
• Account details such as username, password, transactions history, etc.
• Proof of identity such as copy of identification card, copy of passport, etc.
• Transaction and Financial information such as purchase history, credit card details, bank account, etc.
• Technical data such as IP address, Cookie ID, Activity Log, etc.
• Other such as photo, video, and other information that is considered personal data under the Personal Data Protection Laws.

Children

If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Storage of Data

We store your personal data as hard copy and soft copy.

We store your personal data by using the following systems:

• Our server outside of Thailand
• Third-party server service providers outside of Thailand

Use of Data

We use the collected data for various purposes:

• To create and manage accounts
• To provide products or services
• To improve products, services, or user experiences
• To share and manage information within organization
• To conduct marketing activities and promotions
• To provide after-sales services
• To gather user’s feedback
• To process payments of products or services
• To comply with our Terms and Conditions
• To comply with laws, rules, and regulatory authorities

Disclosure of Personal Data

We may disclose your personal data to the following parties in certain circumstances:

Organization

We may disclose your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others.

Service Providers

We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.

Business Partners

In relation with our business partners, we may disclose certain personal data to them in order to coordinate and provide our products or services to you and provide necessary information about the availability of our products or services.

Law Enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by government authority such as courts, government authorities.

Cross-Border Data Transfer

We may disclose or transfer your personal data to third parties, organizations or servers located in foreign countries. We will take steps and measures to ensure that your personal data is securely transferred, and the receiving parties have an appropriate level of personal data protection standard or as allowed by laws.

Data Retention

We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

Data Subject Rights

Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:

Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.

Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.

Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.

Objection: You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.

Data erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.

Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.

Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.

Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.

You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, registered mail (if applicable).

Cookies

To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.

Data Security

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.

Data Breach Notification

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website.

This Privacy Policy was last updated and effective on 19th February 2024

Links to Other Sites

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their privacy policy which is not related to us.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:

After receiving the goods, please check them immediately. If there are any defects or broken goods, please inform the seller or return the goods within seven days of receiving them. We will immediately handle the replacement or cancellation for you.

Due to personal hygiene considerations, personal products cannot be returned or exchanged once they are opened.

Defect standards:

1. Incorrect order (Incorrect order (including but not limited to mismatched product specifications, styles, or quantities)).
2. Defective goods (including but not limited to quality defects, damage during shipping, etc.).
3. The goods do not match the product descriptions (including but not limited to product usage, functions, etc.).

To be eligible for a return, the goods must be in the same condition as when they were received, including all original packaging and tags. We only accept goods that are unused, unworn, unwashed, and undamaged (e.g., perfumes, deodorants, tobacco, lotion, etc.). We cannot accept returns for these products.

Please note that goods must be returned within seven days of the receiving date. If you return them after seven days, you will be responsible for the shipping fee.

Before listing the goods for sale on the platform, the seller has the responsibility to ensure that the product complies with all legal requirements and is allowed to be listed for sale according to JAMBOLIVE’s terms and policies. For the convenience of the seller, JAMBOLIVE provides guidelines below (not exhaustive) for prohibited and restricted goods that are not allowed to be sold on JAMBOLIVE. JAMBOLIVE may update these guidelines periodically as necessary. Please visit this page regularly to stay informed of any updates.

1. Violation of our Terms of Service

If a seller violates this “Prohibited and Restricted Goods Policy,” they may face certain penalties, including but not limited to:

• 01
  Deletion of the listed goods
• 02
  Restriction of account privileges
• 03
  Suspension and termination of the account
• 04
  Legal action.

2. Prohibited and Restricted Goods List

2-1 Prohibited Categories

1. Alcoholic beverages
2. Tobacco or tobacco-related products, including but not limited to e-cigarettes
3. Live animals and products from endangered species (including but not limited to wildlife)
4. Drugs, drug paraphernalia and equipment for drug use
5. Medical equipment
6. Antiques and relics
7. Counterfeit currency and stamps
8. Credit cards and financial cards
9. Currency, including but not limited to virtual currency
10. Drugs, medications (prescription or over-the-counter), substances with drug-like effects and substances related to sexual deviance
11. Telecommunications, electronic monitoring devices and similar electronic devices, such as cable television decoders, radar scanners, traffic signal control devices, eavesdropping devices and wiretapping devices
12. Prohibited goods
13. Guns, ammunition, weapons, knives, such as replicas and stun guns
14. Law enforcement items, police equipment, such as batons, electric batons, and stun guns
15. Government or law enforcement-related goods, such as badges, logos or uniforms
16. Government-issued certificates, licenses and permits
17. Human organs or remains
18. Lock picking and lock picking equipment
19. Lottery tickets
20. Insecticides or pesticides.
21. Slot machines for gambling.
22. Recalled products.
23. Securities with value, such as stocks, bonds, and stamps.
24. Obscene, provocative, or seditious materials.
25. Published works, books, movies, videos, and/or video games that do not comply with applicable national laws for sale and/or delivery.
26. Stolen goods.
27. Goods with incorrect labeling.
28. Specialized garbage bags.
29. Vehicles with rights, such as leased cars.
30. Second-hand intimate clothing.
31. Fireworks and firecrackers.
32. Entertainment tickets resold for profit and not for personal use, such as concert tickets.

2-2 Restricted Items

1. Services: Services can be provided on the JAMBOLIVE platform, except for sexual services, services that are inherently illegal, services that violate the terms of service, or services explicitly prohibited by JAMBOLIVE in the future.
2. Food: When listing such products, the seller should comply with the regulations of the “Health Food Management Act” and the “Food Safety and Sanitation Management Act.” If the seller lists products that have been approved by the Ministry of Health and Welfare as health food, the approval number (Ministry of Health and Welfare health food number ooooooo) should also be indicated. The seller may describe the approved health effects in the content, but must not exceed the scope of approval. For the safety of users, sellers may not list the following foods on our website:
   1. Foods with medical claims: products that claim to diagnose, treat, alleviate, manage, or prevent human and/or animal diseases, contraception, induce anesthesia, or otherwise prevent or interfere with the normal operation of physiological functions, whether permanent or temporary, and whether by terminating, reducing, delaying, increasing or accelerating the operation of that function;
   2. Toxic foods: foods containing prohibited substances, foods containing substance levels that exceed the permitted proportion, or adulterated foods that have not been fully disclosed to the buyer at the time of sale;
   3. Non-sterilized dairy products;
   4. Wild mushrooms; and
   5. Other foods that may harm human health.
3. Environmental Pesticides: When selling such products, the seller should comply with the provisions of the “Environmental Pesticide Management Act”. If the seller does not hold an environmental pesticide license, an environmental pesticide sales license, or a vector control business license, they are not allowed to advertise or list environmental pesticides. If the seller is a general individual or a non-business entity, they are not allowed to list environmental health pesticides on our website. If the seller holds an environmental pesticide license, an environmental pesticide sales license, or a vector control business license, the seller should also indicate the “manufacturer’s name,” “environmental pesticide license number,” “environmental pesticide sales license number,” or “vector control business license number” when advertising environmental pesticides.
4. Cosmetics/Skincare: When selling such products, the seller should comply with the provisions of the “Cosmetic Hygiene Management Regulations”. Any description or narrative related to the product’s ingredients, usage, or efficacy that involves claims or advertising nature should obtain a cosmetic advertising license. Only the advertisement contents that have been licensed can be posted, and the advertisement license number should be indicated when posting.
5. Inspected Goods: When selling such products, the seller should comply with the provisions of the “Commodity Inspection Act”. If the goods that the seller lists belong to the inspected goods announced by the Ministry of Economic Affairs, the qualified commodity inspection mark should be labeled on the goods themselves. When listing such products, the seller should check whether the goods have a qualified mark and post pictures of the goods containing a qualified mark in the store. If the seller imports or manufactures such products for sale, they should also complete the inspection procedure in accordance with the provisions of the Commodity Inspection Act and disclose the qualified mark in the product description.
6. Telecommunication Radio Frequency Devices: When selling such products, the seller should comply with the provisions of the “Telecommunications Act”. Such products must pass the wireless radio frequency type certification inspection, and the product’s type certification number should be provided in the product description or clearly identifiable in the product image.
7. Gift Certificates: When selling such products, the seller should comply with the provisions of the “Standardized Contract Items to be Recorded and Items Not to be Recorded”. Besides confirming that the gift certificate has a guarantee of the issuer’s performance responsibility, the seller should also disclose whether the gift certificate clearly records the issuer’s performance responsibility in the product description.
8. Travel Services/Air Tickets: When selling such products, the seller should comply with the provisions of the “Development of Tourism Regulations” and the “Travel Industry Management Rules”.
9. Vehicle rental: When the seller advertises this type of service, they should comply with the regulations of the “Highway Act” and the “Regulations for the Administration of Automobile Transportation Industry”.
10. Toy guns and related items: When the seller advertises this type of product, they should comply with the “Arms and Ammunition Control Act” and are not allowed to post simulation guns, prop guns, or other firearms that have a striking bottom fire, and the metal or bullets used in the aforementioned firearms, such as steel balls, BB bullets, etc., on our website.
11. In order to prevent the spread of animal infectious diseases, overseas animals or animal products should be quarantined when imported into our country, and they should comply with the animal quarantine regulations and apply for quarantine in accordance with the regulations. Those who illegally import quarantined items may be sentenced to up to 7 years imprisonment and a fine of up to NT $3 million. Those who do not apply for quarantine in accordance with regulations will be fined up to NT $1 million and may be subject to additional fines per violation.
12. Overseas goods cannot be accompanied by quarantined items.
13. If the recipient violates Article 34, Paragraph 3 of the Animal Infectious Disease Prevention and Control Act by failing to submit quarantined items shipped by post to the import and export animal quarantine agency for cancellation, they shall be fined between NT $30,000 and NT $150,000, and may be ordered to make improvements within a specified period of time. If the recipient fails to make the required improvements by the deadline, they may be subject to additional fines per violation.
14. Please be sure to confirm clearly before listing to avoid penalties.

In addition to the prohibited and restricted items listed above, any other items that are illegal or restricted in the jurisdiction of the buyer and/or seller, or that may be used to encourage illegal or restricted activities, are also considered prohibited and restricted items. If you see a listing that violates our policies, please click the “Report this product” or “Report this user” button in the dropdown menu on the product or user page to report it to us. If a violation of our policy occurs, we will send the seller an email, system message, and push notification informing them that the item has been removed from our website.

We will also send push notifications to buyers who have purchased the listed items. It is your responsibility to ensure that your phone settings allow you to receive push notifications. If you have any other questions, please contact us at the following email address: [email protected].